Afterhours & Emergency Service Policy

FXBG Keys, LLC offers afterhours and emergency locksmith services to ensure customers have access to critical support outside of standard business hours. We understand that lockouts, lost keys, broken hardware, and urgent security issues don’t always happen during the day. Our emergency response services are available evenings, weekends, and holidays across Fredericksburg and it's surrounding areas. 

For safety and operational integrity, all emergency services requested afterhours must be prepaid prior to dispatch. 

Payment is securely processed over the phone and ensures that our technicians are responding to verified, legitimate service calls. This policy protects both our staff and customers while maintaining efficiency and accountability during non-standard hours.

Emergency response fees or surcharges may apply and will be clearly communicated before any payment is taken or service is scheduled. We do not use third-party answering services or call centers. All emergency requests are handled directly by licensed local locksmiths who live and work in the local area.

While we do our best to respond quickly, service times may vary based on technician availability, location, weather, or call volume. FXBG Keys, LLC reserves the right to defer non-critical requests to the next available service window when public safety is not at immediate risk.

Non-Returnable Car Keys, Remotes and Electronic Components

Due to the nature of automotive locksmithing and electronic key programming, all car keys, remotes, fobs, and related electronic components are non-returnable and non-refundable once a service has been initiated or an item has been special ordered.

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This includes:
 

• Transponder keys

• Remote head keys

• Keyless entry remotes and fobs

• Proximity (push-to-start) smart keys

• Emergency key blades

• Any customer-supplied devices that have been cut, programmed, or tested

A. No Refunds After Programming or Cutting

Once a key or remote has been cut, programmed, or even attempted to be paired with a vehicle, it becomes permanently associated with that vehicle’s immobilizer or security system and cannot be returned, resold, or reused. As such, no refunds or exchanges will be offered under any circumstance.

B. No Warranty on Customer-Supplied Keys

If a customer provides their own key, remote, or fob for programming, FXBG Keys, LLC assumes no responsibility for defects, incompatibility, or failure to program. Diagnostic or labor fees will still apply, regardless of whether the customer-supplied item functions correctly.

C. Verification of Compatibility

FXBG Keys, LLC will assist in identifying the correct key or remote when possible, but final responsibility lies with the customer to confirm year, make, model, and trim level accuracy. Special order items for incorrect vehicles are not eligible for refunds or returns.

D. Damaged or Defective Vehicle Modules

If programming fails due to issues with the vehicle’s computer, immobilizer, key reader, or other components, the customer remains responsible for all time and labor incurred during the attempt. No refunds will be issued for keys or remotes rendered unusable due to vehicle-side issues.
 

Chargebacks, Theft of Service & Payment Disputes

FXBG Keys, LLC maintains a strict policy against chargebacks and theft of service. Any attempt to reverse or dispute a valid transaction after services have been rendered is considered fraudulent activity and will be pursued accordingly.

If a chargeback is initiated without first contacting our office to resolve the matter, the customer may be liable for:

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• The full original service amount

• All chargeback processing fees incurred

• Collection costs and legal fees associated with recovery

• Permanent termination of any future service from FXBG Keys, LLC

Additionally, customers who intentionally avoid payment, provide false information, or falsely claim unauthorized charges may be subject to criminal and civil action for theft of services under Virginia state law.

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We attempt to document all service interactions—including timestamps, GPS dispatch records, authorization forms, photos, and signed receipts—to support legitimate billing and protect our business from fraudulent claims.

 

If you believe there was an error in billing or service, we encourage you to contact us directly for prompt resolution before involving your financial institution.

 

Vehicle Programming Limitations, Failures & Delays
 

FXBG Keys, LLC offers professional automotive key programming services using industry-standard diagnostic tools and equipment. However, not all vehicles respond predictably to programming attempts due to a range of factors outside of our control.

By using our services, you acknowledge and agree to the following:

A. Vehicle Condition Disclaimer

We are not responsible for failed programming attempts caused by any of the following:

Malfunctioning or damaged ECUs, immobilizers, BCMs (body control modules), or keyless entry systems
Dealer-locked systems requiring factory authorization or OEM-level tools
Low or unstable vehicle battery voltage during service
Aftermarket alarm systems, remote starters, or previous tampering
Failed antenna coils, ignition switches, or key readers
Damaged wiring, corroded fuse boxes, or unrecognized module configurations

 

B. Diagnostic Limitations

Our technicians will attempt to diagnose issues when programming fails, but we do not guarantee full module diagnostics. For vehicles with unresolved faults or complex failures, dealership intervention or specialized diagnostics may be required.

C. No Guarantee of Successful Programming

While we take every step to ensure compatibility and accuracy, FXBG Keys, LLC does not guarantee successful programming in any scenario involving:
Customer-supplied parts or keys
Unknown module compatibility
Intermittent or unresolved electrical issues
Vehicles that have undergone previous unauthorized reprogramming or bypass attempts
 

 

D. Fees for Programming Services

All key programming and diagnostic attempts are billable, regardless of success. This includes time spent identifying system failures or verifying module incompatibilities. No refunds will be issued if programming fails due to vehicle-side problems.

E. Customer Responsibility

Customers are responsible for ensuring that their vehicle is in working mechanical and electrical condition prior to programming. If the technician determines that the vehicle is not in a state to proceed, service may be denied or rescheduled at an additional cost.

F. Limited Liability

FXBG Keys, LLC is not liable for:

Vehicle damage resulting from existing faults
Towed vehicles that become immobile due to pre-existing ignition, ECM, or transponder faults
Dealer-only systems that become locked after a failed attempt directly or indirectly caused by customer tampering
We recommend confirming your vehicle’s compatibility before scheduling service, especially for high-security vehicles, European makes, and older models with aging electronics.